Jo's clients identified as a family, consisting of 2 parents and their 4 children who were all under the age of 10.
The children were behaving poorly but their dad was truly in need of discipline as well; he certainly lacked parental responsiveness.
Even while he was at home and witnessing his children's abusive and destructive behavior, he refused to help discipline them because he was too preoccupied surfing the web for motor vehicles.
Supernanny assessed the situation without intervening the first day and believed the children's outrageous and abusive behavior was learned and being modeled as a result of witnessing their parents behaving poorly toward each other in the past (e.g. dad referred to mom as "stupid, fat, b**ch" and soon their 4-year-old son repeatedly yelled the same obscenity to his mom when he was punished for his bad behavior).
The parents had virtually no control over their children because they were failing to discipline, encourage, and properly teach them collectively (e.g. undermined each other's authority).
Supernanny introduced the operant conditioning concept of punishment, so the children would be less likely to "act out".
The punishment was essentially a "time out" in the corner, which soon turned violent.
The children were supposed to sit in a "naughty chair" for same amount of time that corresponded with their age (e.g. 4-yr-old sits in the chair for 4 minutes).
After the child completed their time in the "naughty chair" they would have to show their mom that they understood why the punishment was given to them and apologize for their actions.
Supernanny also thought it was important to incorporate praise and encouragement into the family dynamic.
She introduced positive reinforcement (e.g. more smiling, saying "good job", applauding) to promote good behavior.
Supernanny used faux flower pots for the girls and a rocket-ship reward chart for the boy to indicate and track their good behavior throughout the week.
If the child filled the pot with flowers or the rocket-ship reached the top of the chart then the child would be rewarded for their good behavior.
Another issue was bedtime where classical conditioning was introduced.
The parents were instructed by Supernanny to read and spend quality bonding time together with their children before bed so, they would be less anxious and more likely to get in the habit of going to sleep by associating calm activities with their nightly routine.
I enjoy this show and you can check this episode out in its entirety below: